These Terms of Use govern the rules for accessing and using the service's internet pages REDY (https://redy.to) by natural and legal persons (in the following text: User). Use of the service's web pages REDY (in the following text: Service) is not possible without consent to the Terms of Use and consent to the processing of personal data.

The terms of use are published on the respective websites of the Service.

By using the Service, Users confirm that they are familiar with the Terms of Use, that they have understood them and that they expressly agree to them as well as to give their consent to the processing of personal data. Users of the Service have the right to withdraw their consent at any time, in which case the use of the Service will not be possible. Withdrawal of consent does not affect the lawfulness of processing based on consent prior to its withdrawal. Withdrawal of consent is done through the website of the Service itself by selecting the option "Terms of use" in the menu and removing the check mark in the line "I accept the terms of use".

By accepting the Terms of Use, Users agree to use the Service and other related components exclusively in accordance with their original purpose, lawful purpose and in a way that does not endanger, limit or prevent work and use by third parties.

The Service Provider, trading company Nulta Dimenzija d.o.o., OIB 46915004777, reserves the right to change the content and Terms of Use without the obligation of prior notice and is not responsible for any damage caused by these changes to users of the Service.

The aim of the Service is to ensure the availability of complete, accurate and up-to-date informations on the status of the queues and reservation of appointments in the business of contractual partners of the Service (in the following text: Locations). By agreeing to the Terms of Use, the User agrees that the User's data on ticket numbers/schedule reservations and additional data entered by the User (specific information about the service, contact information, etc.) available to the Location in question (to the end service provider), to the employees of the selected contractual partner for the specific User's ticket number. After the consumption of the service at the Location in the database of the Service, all sensitive data are deleted along with the associated ticket number, and only statistically anonymous data remain permanently stored.

The Service Provider fully disclaims any responsibility that may arise from its use in any way or misuse of content and for any damage that may occur to the user or to any third party in connection with the use or misuse of the Service. Documents, photos, data, information, as well as any part of the content published on the website of the Service, may be reproduced, distributed or used in any way, with the mandatory indication of the source of the content. Although the service provider tries to reduce technical errors when using the Service, cannot guarantee that all functionalities will always be available, nor is it responsible for eventual total or partial unavailability.

Use of the Service:

• The User accesses the Service via the Internet (international computer networks).
• To access the Service, the User must have access to the Internet and one of the most commonly used Internet browsers, such as Edge, Chrome, Opera or Mozilla Firefox.
• For the purchase and maintenance of your computer equipment (software and hardware) and other equipment necessary to access and use the Service the User is responsible for all costs associated with its use. The service uses your internet connection and data transfer (mobile data, Wi-Fi or others), all costs related to this are borne by the User.
• The User is aware that the use, i.e. the accuracy and availability of the Service, is also affected by factors over which the Service provider has no influence (e.g. loss of WIFI network or mobile data, settings of the User's device, etc.).
• The User is responsible for conscientious use of the Service.
• Abuse of the Service is prohibited (fraudulent use, that is, all actions that would result in unauthorized data modification, affected the regular and smooth operation of the Service and caused damage to the Service and which violate the applicable legal and sub-legal regulations of the Republic of Croatia).
• Multiple use of certain functions of the Service from the same User device in a certain unit of time is disabled in order to disable it on purpose and/or unintentional disruption of the Service. For this purpose, the User's IP address is used, it is deleted as soon as it is established that there is no misuse of the IP address in question.
• In case of violation of the Terms of Use, the Service provider has the right to suspend access to the Service and initiate measures prescribed by law with the purpose of protection.
• The Service Provider provides Users limited access to service and it's not responsible for its use by the User, nor for its daily availability and proper functioning.
• The Service Provider will endeavor to make the Service available at all times except for the maintenance period.
• By using the Service, the User accepts the risk that the Service may be completely or partially unavailable or malfunctioning for a certain period of time.
• The service uses cookies. A cookie is a small text file that a visited website stores on the User's device. The file contains information to support the use of the Service. These cookies enable the Service to work efficiently, pleasantly for the User and to achieve the basic purpose of the Service. By accessing the Service, the User accepts that the Service may store cookies on his device that he uses to access the Service. In the event that the User does not allow the use of cookies, the Service may not work completely or partially or may not work properly.
• Service, with the express permission of the User, uses location services from the access device to sort the Locations list by current distance to the User. Location data is not used or stored for other purposes. The described functionality is optional and its full functionality depends on the technical capabilities and settings of the User's device from which the Service is accessed.
• Service, with the express permission of the User, uses the notification functionality via the internet browser from the access device to notify the User (e.g. turn-taking, communication message, etc.). The notification functionality via the Internet browser is not used for other purposes. The described functionality is optional and its full functionality depends on the technical capabilities and settings of the User's device from which the Service is accessed.
• It is the User's responsibility to go to the selected Location in a timely manner in order to keep his/her place in the queue/reservation. Employees at the Location call out ticket numbers regardless of where the User is (whether he arrived at the Location on time) and whether the User is informed about his status in the waiting line.
• If the Location has an autonomous queue management system. The User's obligation is to come to the counter immediately after calling the ticket number through the application solution for managing waiting lines at the location in question. Otherwise, the employee at the counter immediately calls out the next ticket number. The application solution at individual Locations manages queues and informs the Users about the called ticket numbers via the LED indicator above the counter and central indicators (TV devices) which are the only relevant source of informing the User about their turn. The User accepts and is aware of the possibility that the Service may not display the correct data or the same status data in the waiting line as the application solution in the relevant waiting room at a given time.
• A User can have one or more active ticket numbers at a time. Assigned serial number and any additional data entered by the User (user's contact information, details about the requested service, etc.) is stored in Technical cookies on the User's device in order to be retained during repeated use of the Service. The same data is available to the employees of the selected Location through the Service until the moment of consumption of the selected/reserved service (for the purpose of providing the desired service, in case of contact/cancellation, etc.), after that, they are irretrievably deleted from the database of the Service.
• The function "Checking the ticket number status" is used exclusively to check the status of calling ticket numbers for a physical ticket that is taken from the ticket dispenser at Location. By selecting this function, it is necessary to enter the designation of the ticket number (e.g. H 012) from the existing physical ticket. Based on the entered label of the ticket, the Service will enable the User to track the calling of ticket numbers in relation to the ticket in question. The user assumes responsibility for the accuracy of the entered data. The availability of the function in question depends on the technical and organizational capabilities of each Location.
• The function "Take ticket number" serves to take a new ticket number for the selected Location and service. By choosing this function, it is necessary to select the desired service and the User will be assigned a ticket number in the waiting line. After assigning a ticket number, the Service will enable the User to track the calling of ticket numbers in relation to the relevant ticket number. The assigned ticket number is equally valuable to the physically taken ticket with the ticket number from the ticket dispenser (if it exists at the Location in question). The availability of the function in question depends on the technical and organizational capabilities of each Location.
• The "Ticket number reservation" function is used to take a new serial number for a future date. The number of days and appointments is limited depending on reservations by other Users, technical capabilities and organization of work at the Location in question. By selecting this function, it is necessary to select the desired service, the date and time of the desired arrival, and any additional information (service-specific, personal contact information, etc.) and the User will be assigned a ticket number in the queue. After assigning a ticket number, the Service will enable the User to track the calling of ticket numbers in relation to the relevant ticket number. The service guarantees for the date and time selected by the User that the ticket number in question will not be called earlier than that time by the counter employees at the location in question. The service guarantees that the ticket will be called at the end of the selected date and time at the first free counter. A free counter is a counter that calls the service chosen by the User, that he calls reserved ticket numbers and that he has previously called all ticket numbers that were reserved for an earlier time than the User's ticket number. The availability of the function in question depends on the technical and organizational capabilities of each Location.
• The contact function (eng. Live chat), i.e. sending messages to end service providers, serves for direct communication between participants. Communication between participants is ensured by basic security mechanisms and is not permanently stored anywhere. The communication is stored only temporarily on the end devices of the participants (access device of the end service provider and the User) until the conversation ends. The user uses this function at his own risk, sending sensitive content is not recommended.
• The working hours of the locations that are displayed in the Service and the restrictions on the working hours of the functions "Take ticket number" and "Ticket number reservation", are depend on the current work organization of the location and it does not necessarily have to be the same as the actual working hours of the location with the customers. The working hours of individual locations with customers are published on the bulletin boards of the Locations themselves and on the Internet pages of individual Locations.
• The Service may prevent the User from taking or reserving a ticket number, if the user is far away from the given entity.
• The user must be at least 16 years old or must have legal parental consent and must be capable of accepting and complying with these Terms of Use.
• The Service Provider owns all rights to the Service. The User has no rights to the Service, except the right to use the Service according to these Terms of Use. In particular, the User understands and agrees to: i) that he does not have permission to resell, copy or distribute program code, content, etc. for any commercial purposes or use the Service in any other manner inconsistent with these Terms of Use. ii) is not permitted to reproduce, transmit, copy or distribute any part of the Service in any media, without the prior approval of the Service provider. iii) is not permitted to reverse engineer and modify any component of the Service. iv) should, in any circumstances, respect the Terms of Use.
• The User agrees that the rights and obligations under these Terms of Use may be transferred by the Service provider to another company. The user will be informed that rights and obligations are transferred to a third party through these Terms of Use.
• The Service Provider does not assume responsibility or guarantee the accuracy of data on individual services/goods (description, availability) related to individual Locations.
• The Service Provider does not assume responsibility or guarantee the quality and quantity of the service/goods provided by the end service provider (Location) provides or intends to provide to the User.

All questions or remarks in relation to the Service and the content displayed are directed to the e-mail address: pitanja@redy.to

Data protection

Your privacy is important to us. We want you to feel safe with us, and we act in accordance with this and the legal regulations on the protection of personal data, especially the new European General Data Protection Regulation, which applies from May 25, 2018. In the following, we inform you about the purposes for which we collect and use your personal data and how you can monitor these procedures and exercise your rights. Our IT systems are protected by technical and organizational measures against unauthorized access, modification or dissemination of your data, as well as against loss or deletion.

We use your personal data exclusively for the purpose of fulfilling your requests, conclusion and execution of contracts and exclusively for our own marketing and realization of other legitimate interests for the improvement of our business, as well as to comply with our legal obligations. We use the data only for established, clear, legitimate and expected purposes and do not pass it on or use it for unforeseen or unexpected purposes. Processing is carried out in accordance with the General Data Protection Regulation and Croatian laws and regulations.

All requests or questions regarding the processing of personal data should be sent to the personal data protection officer:

• Processing manager: Nulta dimenzija d.o.o., P. Stoosa 3, 10412 G. Lomnica
• Contact information: info@redy.to

We store your personal data in our central database when you make any query, use the REDY Service, request an offer or conclude a contract. Depending on the type of request or contract, the following information is concerned: name and surname, address (residential and/or delivery), OIB, email address, telephone number, goods / services, bank details, IP address. We process this data for the purpose of concluding or executing a contract with you and fulfilling your other requests. Data is also processed based on our legitimate interests to improve business, all as explained below. The data is available only to those employees who need it to perform their work, in order to provide you with the contracted services and support. The IP address is only used to the extent necessary to protect the legitimate interests of the responsible person or a third party, provided that the interests or basic rights and freedom of the subject do not prevail, which require the protection of personal data (e.g. for the implementation of legal procedures and for the investigation of criminal offences). The management of the database is based on the realization of the legitimate interests of the Service provider to improve the efficiency of operations and the quality of the service, and in addition, it makes it easier for us to comply with regulations on the protection of personal data regarding accuracy and portability of personal data. We also took into account your interests, because through the exchange and availability of data, we have provided you with the basic functionalities of the Service (monitoring the status of the desired service, direct mutual contact with the final service provider, service cancellation).

Within the legally permitted framework and depending on the type of processing, we deliver your data to the following partners: i) Delivery services, forwarders, postal services ii) Providers of IT services in the framework of software support and maintenance iii) Cloud software service providers iv) Billing service providers and banks v) Suppliers, contractors, final service providers (Locations).

We store your data as long as there is a purpose for storage and processing. After the expiration of the data retention period, we delete or destroy your data that is no longer needed in a secure manner. When data deletion (e.g. structured data in databases) is not appropriate for technical or other reasons, data are anonymized, depending on their nature and processing context (make them permanently and completely unrecognizable) or are put out of use in another safe way with the application of appropriate protective measures.

Regarding the collection and processing of your personal data, we provide you with the following rights:

• Right of access - You have the right to receive confirmation from us as to whether personal data relating to you are being processed, if such personal data is processed, access to personal data and the following information: purposes of processing, categories of personal data in question, recipients or categories of recipients of personal data, the period in which personal data will be stored, information about your rights and data sources if they were not collected from You. If Your data is transferred and processed outside the EU, you have the right to information about the appropriate protective measures. When possible, you can obtain a copy of the personal data being processed.
• Right to rectification - You have the right to obtain from us the correction of incorrect personal data relating to You and which we are obliged to implement without undue delay. Taking into account the purposes of the processing, you have the right to supplement incomplete personal data, including by providing an additional statement.
• Right to erasure - You have the right to obtain from us the deletion of personal data relating to you, without undue delay, if there is no legitimate reason for further processing of that data on our part (e.g., if the data is no longer necessary in relation to the purposes for which it was processed). If such a legal reason does exist, we will inform You in detail about it as part of the response to your deletion request.
• Right to restriction of processing - You have the right to obtain from us the restriction of the processing of your personal data in the following situations: if you dispute the accuracy, if the processing is not lawful and you object to the erasure, if you request them for the purpose of posting, realization or defense of legal claims, and we do not need them for processing, if you have filed a complaint regarding the processing of your personal data and are awaiting confirmation.
• Right to data portability - You have the right to receive data relating to You and which you have provided to us in a structured, commonly used and machine-readable format and transfer them to another service provider, i.e. to the data processing manager, if the following conditions are met: the processing is based on your consent or on the contract and is carried out in an automated way. When exercising your rights to data portability, you have the right to direct data transfer from us to another data processing manager, if this is technically feasible.
• Right to complaint - If the processing of your personal data is based on the achievement of our legitimate interests, you have the right to complaint at any time to such processing of personal data to the extent that the processing relates to your data.

Contractual partners

Contractual partners of Service, i.e. Locations, represent branches, counter rooms, clinics or others included into the Service. The specific list of Locations and related functions of the Service depends on the technical capabilities and way of organizing work at a given time of each Location. The Service Provider reserves the right to change the list of available Locations in the Service, as well as detailed parameterization and enabling/disabling of individual Service functionalities for individual Locations.

Below is a list of Locations currently available through the Service:

• Athens Traffic Police Station (Athens Theodore Diligiannis 24-26, , , )